Privacy Policy
Your family's privacy is our priority. FamWelly is committed to protecting your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the FamWelly app and website.
Information We Collect
FamWelly collects information necessary to provide family digital well-being features. Here's what we gather:
👤 Account Information
- Guardian name, email address, and login credentials
- Phone number (optional)
- Profile picture (optional)
- Family member information (names, relationships)
⚙️ Configuration & Settings
- Child profile preferences configured by guardians
- Family digital well-being goals and settings
- Device information and linked accounts
- Notification preferences
📊 Usage & Analytics
- App usage patterns and features accessed
- Device information (OS version, device type)
- Crash reports and error logs
- Aggregate usage statistics
💬 Communications
- Support tickets and correspondence
- Feedback and feature requests
- Survey responses
- Newsletters (if opted in)
How We Use Information
We use the information we collect for specific, legitimate purposes:
- Service Delivery: Provide, maintain, and improve FamWelly services and features
- Family Features: Enable digital well-being tracking, insights, and family communication tools
- Security & Safety: Send security alerts, verify accounts, and prevent fraud
- Support: Respond to support requests, troubleshoot issues, and resolve disputes
- Improvements: Analyze usage patterns to enhance product features and user experience
- Communications: Send service updates, newsletters (with consent), and important notifications
- Legal Compliance: Comply with legal obligations and enforce agreements
Legal Basis for Processing
We process personal information based on the following legal grounds:
- Contractual Necessity: Processing required to provide FamWelly services to you
- Consent: You have explicitly consented to data processing (e.g., newsletters, analytics)
- Legitimate Interest: We process data for legitimate business purposes (e.g., improving services, fraud prevention)
- Legal Obligation: Processing required by law or government request
- Parental Responsibility: Guardians have authority to make decisions about family data
Data Retention
We retain your information only as long as necessary to provide services and comply with legal obligations:
- Active Accounts: Information is retained while your account is active
- After Deletion: We retain minimal data (e.g., transaction records) for up to 7 years for legal and audit purposes
- Support Data: Support tickets and communications are retained for up to 1 year
- Analytics: Aggregated analytics are kept indefinitely; personally identifiable analytics data is deleted after 90 days
- Right to Delete: You can request deletion of your account and associated data anytime
Data Security & Encryption
We implement strong security measures to protect your family's data:
- Encryption: Data is encrypted in transit (TLS/HTTPS) and at rest
- Access Controls: Only authorized personnel can access family data
- Secure Authentication: Password hashing and optional two-factor authentication
- Regular Audits: We conduct security reviews and penetration testing
- Vulnerability Management: We monitor and patch security vulnerabilities promptly
- Incident Response: We have procedures to respond to data breaches and notify affected users
Note: No system is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security.
Children's Privacy & COPPA Compliance
FamWelly is designed for guardians managing family digital well-being:
- Guardian Responsibility: Only adults (18+) should create accounts and manage family settings
- Parental Consent: Guardians must ensure all family members have consented to using FamWelly
- Transparency: All family members should know FamWelly is active and how it's being used
- COPPA Compliance: FamWelly complies with the Children's Online Privacy Protection Act where applicable
- Minimal Data: We collect only data necessary for family well-being features, not for advertising or profiling
- No Marketing: We do not target marketing or ads to children
- Deletion Rights: Guardians can delete child profiles and associated data anytime
Your Privacy Rights
Depending on your location, you may have the following rights:
✓ Access
Request access to your family's personal data
✓ Correction
Update or correct inaccurate information
✓ Deletion
Request deletion of your account and data
✓ Portability
Receive your data in a portable format
✓ Restrict
Restrict processing of your information
✓ Object
Object to certain types of processing
To exercise these rights, contact us at [email protected]
Third-Party Services & Links
FamWelly may integrate with third-party services:
- Cloud Hosting: We use reputable cloud providers with strong privacy commitments
- Analytics: We use privacy-focused analytics tools that don't track individual users
- External Links: FamWelly may link to external websites. We're not responsible for their privacy practices
- Data Processing: We have Data Processing Agreements with all vendors to ensure compliance
Review the privacy policies of any third-party services before linking your accounts.
International Data Transfers
FamWelly operates globally, and your information may be transferred to countries outside your country of residence:
- Data transfers are protected by appropriate safeguards (e.g., Standard Contractual Clauses)
- We comply with data protection laws in all jurisdictions where we operate
- If you're in the EU/EEA, your data has equivalent privacy protections
Contact & Data Requests
For privacy questions, data requests, or concerns:
🌐 Website
📋 Data Request
🗑️ Deletion
We'll respond to data requests within 30 days.
✓ By using FamWelly, you acknowledge that you have read and understood this Privacy Policy. We're committed to protecting your family's privacy and data security.